Careers website survey results

Thank you to everyone who took part in the survey, asking you about your experiences of using our new careers website. We received 14 submissions for our survey.

Findings

How would you rate your overall experience of our new careers website (jobs.islington.gov.uk)?

• 21.4% (3 people) said very good
• 21.4% (3 people) said good
• 21.4% (3 people) said neutral
• 28.6% (4 people) said poor
• 7.1% (1 person) said very poor

How did you access it?

• 58.3% (7 people) said laptop or desktop computer
• 33.3% (4 people) said mobile
• 8.3% (1 person) said tablet

Please share any other thoughts, observations or comments about your experience.

We had 11 responses to this question. Sentiment was:

• 27.3% positive
• 9.1% neutral
• 18.2% mixed
• 45.5% negative

Positive responses said it was easy to use. Where feedback was mixed or negative, respondents experienced problems with:

• Finding relevant jobs: filtering, search, categorisation and finding internal jobs
• Job description: finding information about job location, contract type, name of school employer
• Application form: saving progress on personal statement

How would you prefer to access council services in the future?

• 100% (14 people) said online
• 14.3% (2 people) said phone
• 42.9% (6 people) said email
• 14.3% (2 people) said face-to-face

What we’re doing next

We’re pleased that some users had a positive experience using the website however we acknowledge there was significant feedback about users experiencing problems with the site. These are particularly around how you find relevant jobs, understanding the type of role from the job description and saving application progress. We have made some improvements to the career website which address issues with understanding the job location, contract type and name of school employer. These include:

• implementing a map view on each job listing to show the job location
• including the contract type in the header of the job advert
• jobs at schools now list the name of the school

We have also improved how our staff can find relevant jobs by making it easier for staff to find internally recruited jobs at the council. We’re continuing to explore how we address the feedback about finding relevant jobs and saving application progress.