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Female pharmacist smiling. Text says 'Your voice matters! Tell us what you think about your local pharmacy.'

Pharmaceutical needs assessment 2025: Resident survey

We are conducting a Pharmaceutical Needs Assessment (PNA) to assess and plan for pharmaceutical services in the area. This important review helps us understand whether local pharmacy services meet the needs of our residents, and identify any gaps or opportunities to improve. 

The deadline to make a response to the survey is: 13 April 2025.

The responses to this survey will be analysed and included in the Pharmaceutical Needs Assessment (due to be published and consulted on in June 2025).

How we will use your information

London Borough of Islington is the Data Controller for the survey and the collected responses. The information you provide will be used solely for the purpose of informing the Pharmaceutical Needs Assessment. London Borough of Islington is working with NHS North of England Commissioning Support Unit (NECS) and so survey data will be shared with NECS. Your data will be processed under Article 6(1)(e) of the UK GDPR (performance of a task carried out in the public interest) and, where applicable, Article 9(2)(g) (processing special category data for reasons of substantial public interest). We will keep your information confidential. All information is stored securely on our server in an electronic format and will only be accessible to our staff and only retained for as long as necessary to complete the consultation. For more details on how your data is used and your rights, please refer to the Let’s Talk Islington Privacy Notice.

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Section 1: How you use pharmacies

1.  

Do you use pharmacy services?

2.  

Do you have a regular or preferred local community pharmacy which you use? (Community pharmacists, sometimes also referred to as chemists, are situated in high street locations such as in shopping centres. They dispense prescriptions, sell over-the-counter medicines and can give advice and treatment for everyday health conditions.)

3.  

Why do you choose the pharmacy that you most commonly use? (Tick all that apply) 

4.  

How well does your local community pharmacy meet your needs?

5.  

Please select which of the following services you use at a pharmacy:

6.  

Please select which of the following additional services you are aware your pharmacy provides:

7.  

How often do you use your pharmacy?

Quality of services
Convenience
Accessibility
Availability of medication
9.  

How do you normally travel to the pharmacy? (Select the most common option you use)

10.  

How long does it usually take you to get to the pharmacy?

Car or taxi
On foot
Public transport
Wheelchair or pushchair/buggy access
Parking facilities
Help for sensory impairments – e.g. hearing loops, British Sign Language, colour contrasted guide rails or lines, signs at eye level
Automatic doors
14.  

Does your usual pharmacy have language/interpretation facilities?

16.  

What time is most convenient for you to visit a pharmacy? (Select all that apply)

17.  

Does your local pharmacy have convenient opening hours for you?