Privacy policy
What this policy covers
Islington Council is committed to protecting your privacy when you use council services.
Our privacy policy explains how the council uses information about you collected from this website (Let’s Talk Islington), the ways in which we protect your privacy and some of the rights you have in relation to our handling of your data.
This website will contain links to other websites for which we hold no responsibility. Those links are provided to direct you to sources of further or supporting information and may not remain current or be maintained. This statement does not apply to those websites. You should check the relevant third-party website for more information and to access their privacy statement.
Our collection, use and disclosure of your personal information is regulated by the European Union’s General Data Protection Regulation (‘GDPR’) and the Data Protection Act 2018.
What personal information do we collect?
Profile information
When you register, we ask for your email address, this to communicate consultations, events and activities, respond to enquiries, and analyse and interpret feedback.
We also ask a series of equality monitoring questions (e.g., postcode, age, ethnicity and sexual orientation) when you register. Answering these questions is completely voluntary. We ask these to make sure that we are reaching all sections of our communities, understand different views and experiences, and inform you about relevant updates and consultations.
Engagement information
The content you create as part of your interactions with this website. This can include responses to surveys, comments on discussion forums, or any of the other engagement opportunities available here.
Usage information
We collect information about your usage of the site, such as pages visited, documents downloaded, etc.
How do we use this information?
We collect this information in order to:
incorporate feedback into our decision-making and meet our statutory duties to consult;
communicate information to you about engagement opportunities, events and other initiatives; and
respond to enquiries and otherwise engage with Let’s Talk Islington site users.
Obtaining and using your information
Bang the Table Pty Ltd own and run this EngagementHQ platform, known as Let’s Talk Islington, on behalf of Islington Council.
The personal information we hold is provided by you when you register and when you respond to a project. Registration details and responses are held within Let’s Talk Islington.
On occasion, information may be downloaded from the platform, this will only be done by authorised staff and will be kept securely. You can find more details about how Islington Council handles your data by reading the Islington Council Privacy Notice on our website.
When you choose to stay informed with a project you will automatically be added to a mailing list in the council’s email marketing platform GovDelivery. For more information about how Granicus handles your information you can read the Granicus Privacy Policy.
We use your personal information to manage the registration process, administer Let's Talk Islington projects, and to evaluate and analyse any responses received.
Where you have opted in during registration, we will send you emails informing you of new projects you might wish to respond to. These emails will contain instructions for how you can opt-out of receiving these in future should you wish to.
Let's Talk Islington will use a variety of up to eight different feedback tools to allow you to provide feedback on projects. Each project will use at least one, but sometimes a variety of these feedback tools.
The responses you provide to some tools will be visible to others. Where your response is visible it would only ever be your chosen username and the content of your response that can be seen. All personal information held in relation to you would remain confidential.
Requesting access or correcting your personal information
Subject to applicable local laws and regulations, you may have some or all of the following rights with respect to your personal data:
to access your personal data and to rectify any inaccuracies within that personal data;
to request the erasure of your personal data that we hold;
to request your personal data in portable, machine-readable format; and
to withdraw your consent to our processing of your personal data.
If you wish to contact us with a request relating to personal information we hold about you, please email engagement@islington.gov.uk. We may need to verify your identity before providing you with your personal information.
In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
Length of time we keep your information
Islington Council will retain personal information in line with our data retention policies. This means that we will not hold information for longer than is necessary for the purposes we obtained it for. Retention periods applied to information collected by Let’s Talk Islington includes:
Raw data gathered during projects is held in full for two years after the publication of a final project report. If the project is about a policy or scheme which requires the granting of Royal Assent or approval by the Secretary of State (or equivalent), it will be held in full for two years after such approval. After the two-year period, any personal data held in responses will be removed.
Registration profiles will be deleted five years after you have last submitted a response to a Let’s Talk Islington project.
We keep your information for the following reasons:
to deliver the Let’s Talk Islington platform and provide a space to capture opinions on projects and proposals
to support analysis of responses, including assessing if our engagement activity reaches all sections of the community
to allow for processing of appeals and enquiries
to support response to any judicial reviews to which a project can be subjected to
to establish and defend any legal rights
Sharing your information
We share information only in limited circumstances. We share respondent’s personal information with our subsidiaries and service providers for the purposes of administering Let’s Talk Islington projects and assessing the responses.
We sometimes deliver engagement activities in collaboration with partner organisations and data collected through Let’s Talk Islington may be shared with these organisations. Data collected will be analysed by either Islington Council staff or an external analysis agency.
When data is shared with a partner organisation, all personal information collected via closed questions is removed, except for postcode and equalities monitoring data. When data is shared with an external analysis agency it will be necessary to include answers to special category questions, but we will remove names and email addresses, however postcode data will remain.
If a Let’s Talk Islington project is subject to a judicial review, we may be obliged to share full responses with the assigned court.
In some circumstances we may disclose personal information in response to valid requests from the police. Before any such disclosure takes place, the police are required to demonstrate that the personal information concerned will assist them in the prevention or detection of a specific crime, or in the apprehension or prosecution of an offender. Each request from the police is dealt with on a strictly case-by-case basis to ensure that any such disclosure is lawful and in accordance with data protection legislation.
Contact Us
For further information about our privacy policy and related information practices, or to access or correct your personal information, or make a complaint, please contact us on engagement@islington.gov.uk.
